FAQ's
We are happy to be of assistance
When you place your order, you will receive an e-mail containing a PDF invoice. Our bank details are stated in this invoice, through which you can then transfer to us (online, usually). Only once we have received your payment, will the packaged item be sent.
With PayPal, the customer can instantaneously pay his purchases through the internet. PayPal offers optimal protection and is available in 190 countries. Our payment provider accepts 5 different currencies, in cooperation with PayPal.
Your order is always delivered directly from the warehouse of manufacturers in the DUBAI.
In the product description of every item you can find the approximate delivery time, which varies based on the item and brand. In case of products not in stock, we will notify you by e-mail when your desired items are available.
Yes, we ship worldwide. For more information please contact info@sofavesta.com
If you have received an incorrect item in your order, please contact our Customer Service team and we will organize a free collection service to pick the item up from you. Wherever possible, we will endeavour to organise a replacement item for you. To contact Customer Service please email info@sofavesta.com.
It is possible to change the delivery address as long as your goods have not already been shipped.